All the letter templates
The whole collection, family by family. Every template carries its complete letter, the questions to answer, the documents to attach and its scope: what works anywhere, and what depends on a country.
The collection holds 15 templates, spread across 8 families of letters. Each template exists twice from a single file: here, as a full page you can read and print, and in the workshop, which asks the questions and assembles the letter.
The core templates cite no law, because the mechanics of a letter that gets an answer depend on no country. Those marked with a country invoke its law: the modules cover 1 countries so far, and 16 references in them are checked against their public source, with the date they were read.
- Understanding the 8 families what each one is for, and how to tell you picked the wrong one
- The country modules why the core is universal, and how a module is added
- Write a letter now the workshop, which fills in one of these templates with you
The collection
The templates, family by family
Each card states its scope: what works anywhere, or the country the module applies to.
Complain
Something was not done, or was done badly. You ask to be put right, and you say precisely what that means.
Challenge
A decision, an amount, an entry. You say what you contradict and what you rely on.
Challenging a decision
An organisation has decided something that concerns you, and the decision rests on a fact that is inaccurate or incomplete. This letter says what you contradict, on what basis, and what you are asking for.
Works anywhereChallenging an amount being claimed
An invoice, a reminder or a direct debit carries an amount you do not owe, or do not owe in full. This letter challenges the amount, says why, and asks for the details of the calculation.
Works anywhereCancel
Ending a commitment, on the right date, with proof that you asked.
France: cancelling a contract that renewed automatically
France module. A contract renewed itself without the required notice being received. This letter invokes the code de la consommation and asks for cancellation at no charge.
Specific to: FranceCancelling a contract or a subscription
Ending a commitment, on the right date, with proof that you asked. This letter names the contract, sets the end date and asks for written confirmation.
Works anywhereAsk for a document
A certificate, a statement, a file, a copy. You name the document and the right it rests on.
Asking for a copy of a document
A certificate, a statement, a contract, an item from a file. This letter names the document requested, says what it is for and the form it should arrive in.
Works anywhereFrance: asking for an administrative document
France module. A public body holds a document you want to obtain. This letter opens the right of access, starts the one-month period running and prepares the referral to the competent commission.
Specific to: FranceReport a mistake
Something recorded about you is wrong. You correct it before it spreads.
Follow up
The silence has gone on. You follow up without losing your temper, recalling the dates.
Sending a final reminder before an appeal
After a request and a follow-up, this letter sums up the dates, sets a last deadline and names what comes next. It announces, it does not threaten: that is what makes it credible.
Works anywhereFollowing up a letter that had no reply
The silence has gone on. This letter does not start the request again: it recalls its date, encloses the first letter and sets a new deadline, without a line of reproach.
Works anywhereEnforce a guarantee
Goods break down, or a service does not deliver what was promised.
France: enforcing the legal guarantee of conformity
France module. Goods bought from a professional seller do not work as they should. This letter invokes the legal guarantee of conformity, with the articles checked at source.
Specific to: FranceEnforcing the guarantee on goods that have broken down
Goods break down or do not do what was advertised. This letter dates the purchase, describes the fault, asks for repair or replacement and sets a deadline.
Works anywhereExercise your data rights
Access, correction, erasure, objection. One letter is enough to start the clock.
Asking for access to the data an organisation holds about you
Finding out what is recorded, where it came from and who it was passed to. This letter opens the file before any other step, and it is kept as the starting point.
Works anywhereAsking for your data to be erased
An organisation is keeping information about you although the relationship has ended. This letter asks for erasure, names what may have to stay and requires written confirmation.
Works anywhereFrance: asking for access to your personal data
France module. This letter exercises the right of access provided by the General Data Protection Regulation, sets the one-month deadline and recalls the route of complaint open afterwards.
Specific to: FranceThese templates are published under the CC BY 4.0 licence. An association, a library or a social service may copy them, adapt them to the people they serve and print them, on condition that they credit ODERSA.