The site plan

The plan below is produced as the site is built, from what actually exists on disk: a page added enters it by itself, a page withdrawn leaves it by itself. So it cannot announce a page that is missing, nor forget a page that exists.

The site today holds 38 pages, 15 letter templates and 0 articles. The data describing this collection can be downloaded as JSON, under the same CC BY 4.0 licence as the rest of the site, for anyone who wants to reuse it or simply check it.

Counted as the site is built

The content of the site

Write a letter

• Write a letter
• The 8 families of letters
• All the letter templates
• The core is universal, the modules name their country

Learn the craft

• Writing a letter that gets an answer
• Finding whoever has the power to decide
• Dating the facts, keeping the proof
• Firm, never aggressive
• Following up without losing your temper
• Sending a letter, and being able to prove it went

What this service does

• Nothing leaves your device
• This is not a lawyer
• How a legal reference enters this collection, and how it leaves
• The site keeps working with no network
• Helping somebody with their letter

The journal

• The journal

The house

• Frequent questions
• What this site borrows, and what it owes nobody
• Licence and how to reuse
• Write to us
• Report a mistake
• The site plan

The letter templates and the journal articles

• Asking for access to the data an organisation holds about you
• Challenging a decision
• Challenging an amount being claimed
• Getting a wrong entry in a file corrected
• Asking for a copy of a document
• Sending a final reminder before an appeal
• Asking for your data to be erased
• France: asking for access to your personal data
• France: asking for an administrative document
• France: enforcing the legal guarantee of conformity
• France: cancelling a contract that renewed automatically
• Enforcing the guarantee on goods that have broken down
• Complaining about a service that was not delivered
• Following up a letter that had no reply
• Cancelling a contract or a subscription

The files machines read

• The site map for search engines (sitemap.xml)
• The crawling rules given to the robots of search engines and of “AI” systems (robots.txt)
• The journal feed, to follow it with no account and no sign-up (feed.xml)
• The site's identity file, to install it as an application (manifest.webmanifest)
• The site's collection, templates and articles, as open data (data/corpus.json)
• The site's counters, counted at source (data/impact.json)
• The contact provided for reporting a security flaw (security.txt)

• Report a mistake