This is an official ODERSA website.Here’s how you know

The official domain

The address of this site ends in odersa.org. Every service the association runs sits on a subdomain of odersa.org and nowhere else. If the address in your browser’s address bar does not end in odersa.org, this site is not ours.

Free, and no account

Everything is open straight away. No sign-up, no account, no password, no subscription, no advertising. Nothing is held back for those who pay, because there is nothing to pay for.

No data collected

This site does not follow you: no tracker, no tracking cookie, no measurement tool built into these pages, and nothing measured on your device. Our host counts requests in aggregate, as any server that answers does: a total, never a profile. You do not have to take our word for it: open your browser’s developer tools, go to the Network tab, and reload the page. You will see the full list of what the site asks for. Everything comes from odersa.org, nothing goes anywhere else.

Free to reuse

The content is published under the CC BY 4.0 licence. You may copy it, translate it, print it and pass it on, for your classes as much as for the people around you, on one condition only: credit ODERSA.

The journal

The journal explains the mechanics of a letter that gets an answer. It replaces no template and never tells anyone what to do about their case.

The journal publishes articles explaining the mechanics of a letter that gets an answer: what a department receiving a complaint looks at, how dates and proof bear on a case, what the tone of a follow-up changes. Every fact put forward is tied to a public source, cited at the end of the article.

The journal never publishes advice for a particular situation, nor a position on a named company or dispute: that register belongs to a lawyer or a mediation service, not to this site. Nor does it publish news in the usual sense: its articles stay useful long after their publication date, or else they get corrected.

The latest articles

No articles yet

The journal is starting up: the first articles are coming shortly. The rest of the site is already usable.

Following the journal

A new article published on this site also joins its feed, with no account and no sign-up.